Privacy Policy
Effective Date: 8/5/2026 B and M Communications LLC (“B and M,” “we,” “our,” or “us”) respects your privacy.
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and the choices you have when you contact us, request a quote, schedule service, or use our website. This policy is intended for visitors and customers of B and M Communications LLC, including residential and commercial customers seeking security systems, alarm services, monitoring, access control, cameras, audio/video, automation, network cabling, telecommunications, and related low-voltage services.
1. Personal Information We Collect
We may collect personal information that you choose to provide to us, including: – Name – Company name – Email address – Phone number – Service address, billing address, or project location – Information submitted through contact forms, quote request forms, service request forms, or scheduling forms – Details about your requested service, project, property, equipment, system needs, or support issue – Communication preferences, including email, phone, and SMS/text message preferences – Payment, billing, invoice, and account-related information when needed to provide services – Records of communications with us, including emails, calls, text messages, and form submissions We may also collect limited technical information when you visit our website, such as: – IP address – Browser type – Device type – Pages visited – Date and time of visit – Referral source – Website usage and analytics information
2. How We Use Personal Information
We use personal information to operate our business and provide services, including to: – Respond to inquiries, quote requests, and service requests – Schedule appointments, site visits, installations, repairs, inspections, and follow-ups – Provide security, alarm, monitoring, access control, camera, cabling, automation, audio/video, and related services – Communicate about projects, service status, parts, scheduling, billing, invoices, and customer support – Send appointment confirmations, reminders, and service-related updates – Process payments, invoices, account records, and business transactions – Improve our website, customer service, and business operations – Maintain records required for business, tax, insurance, compliance, and legal purposes – Protect our customers, employees, systems, website, and business from fraud, misuse, or unauthorized activity – Send marketing or promotional communications only where permitted by law and subject to your communication preferences
3. SMS/Text Messaging
If you provide your mobile phone number and consent to receive text messages from us, we may use SMS/text messaging to send service-related communications such as appointment confirmations, reminders, scheduling updates, project updates, quote follow-ups, or customer support messages. Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at orders@bandmcommunications.com or (480) 458-5540. SMS consent is not shared with third parties. We do not sell, rent, or share SMS consent with third parties or affiliates for their own marketing purposes.
4. Who We Share Personal Information With
We may share personal information only as reasonably necessary to operate our business, provide services, and comply with legal obligations. This may include sharing information with: – Employees, technicians, subcontractors, vendors, or project partners who need the information to perform work for you – Monitoring providers, alarm-related service providers, software platforms, equipment vendors, or technical support providers when needed for your system or service – Payment processors, accounting platforms, scheduling tools, customer relationship management systems, email providers, website hosting providers, analytics providers, and other service providers that support our business operations – Insurance providers, legal advisors, accountants, auditors, or other professional advisors – Government agencies, regulators, law enforcement, courts, or other parties when required by law or necessary to protect rights, safety, property, or legal interests – A successor organization if our business is involved in a merger, acquisition, financing, sale, or transfer of assets We do not sell personal information in the ordinary sense of exchanging it for money. We do not share SMS consent with third parties or affiliates for marketing purposes.
5. Cookies and Website Analytics
Our website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the site, improve website performance, remember preferences, and support marketing or advertising efforts where permitted by law. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
6. Data Retention
We keep personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal and tax obligations, resolve disputes, enforce agreements, and protect our rights and operations. Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
7. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. No website, email, text message, or electronic system is completely secure. Please avoid sending highly sensitive information through website forms or email unless we specifically provide a secure method for doing so.
8. Your Choices
You may contact us to request that we update, correct, or delete certain personal information, subject to business, legal, contractual, and recordkeeping requirements. You may opt out of marketing emails by using the unsubscribe link in the email, if available, or by contacting us directly. You may opt out of SMS/text messages at any time by replying STOP.
9. Children’s Privacy
Our website and services are intended for adults, homeowners, property managers, businesses, and commercial customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.
10. Links to Other Websites
Our website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites. Please review their privacy policies before providing information to them.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after an update means the revised policy applies going forward.
12. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact us at:
B and M Communications LLC 3343 N Reseda Cir #31 Mesa, AZ 85215
Phone: (480) 458-5540 Email: orders@bandmcommunications.com Website: https://bandmcommunications.com/